[Remote] Customer Technical Support Representative 2 (SCA)

Note: The job is a remote job and is open to candidates in USA. Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking Technical Support Representatives to support the Department of Defense's Travel Assistance Center, providing technical support and problem resolution for users of the Defense Travel System.ResponsibilitiesProvide technical answers and advice or instruction for Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others with a management or system administrative support role for the DTSSubmit required DTS Permission Level actions per government defined processesProvides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutionsProvides expertise to solve first and second tier technical support issues for end-users of the Defense Travel System, including associated products and services such as TraxParticipate in pre-release verification testing of scheduled releasesInteract with Travel Management Companies to support problem resolutionUses automated information systems to analyze routine situationsReviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper actionResolves problems or contacts more senior technical support as necessary (escalation)Generates reports and metrics/information for reportsMaintains accurate records of request details and resolutionsSupports users by fulfilling individual requests for information and/or training in the utilization of the Defense Travel SystemConducts technical research as needed to resolve questionsMay perform basic PC, PBX, and network software programmingInteracts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problemMay perform basic testing of the Defense Travel System to support user familiarization with new system featuresMay support general inquiries or those related to reservations, financial matters, or technical mattersSkills1-2 years' experience with High School diplomaHigh School level reading, writing, and analytical skillsExcellent communication skillsMust be a U.S CitizenAbility to obtain Public Trust ClearanceExperience with problem solvingExperience with customer solutionsExperience on the Travel Assistance Center programExperience with government travel systems (1+ years)Experience with the Defense Travel SystemExperience with RightNowTravel industry customer and technical experienceExperience with Government financial systemsExperience with Global Distribution Systems (GDSs)BenefitsMedicalDentalVisionLifeHealth savings accountShort/long term disabilityEAPParental leave401(k)Paid time off (PTO) for vacationCompany paid holidaysCompany OverviewPeraton Fearlessly solving the toughest national security challenges. It was founded in 1992, and is headquartered in Woodbridge, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.peraton.com/.