[Remote] Customer Technical Service Engineer

Note: The job is a remote job and is open to candidates in USA. Ball Corporation is committed to integrity and trust, striving to create a culture where every voice matters. The Customer Technical Service Engineer will provide technical and customer support for quality assurance, manage quality issues, and lead technical improvement initiatives to ensure customer satisfaction and product quality.ResponsibilitiesSupport New Product Development: Assist in the development and introduction of new products for Ball and its customers by collaborating with cross-functional teams and integrating customer feedback into product designsLead Technical Improvement Initiatives: Oversee the planning and execution of technical improvements agreed upon between customers and Ball, ensuring effective implementation and tracking performance metricsCoordinate Filling Line Trials: Plan and manage filling line trials at customer sites to evaluate the performance of new or modified Ball products, including data collection, analysis, and reportingManage Quality Issues and Customer Complaints: Serve as the primary contact for customers regarding quality issues, conduct site visits as necessary, and collaborate with Ball manufacturing plants to review and resolve complaintsRespond to Quality Concerns: Provide timely and detailed responses to customers on the causes of quality issues and actions taken by Ball to address them, ensuring customer satisfaction and trustConduct Audits of Customer Facilities: Perform audits of customer filling facilities and warehouses to identify potential issues affecting filling speed, can/ends damage, and seam quality, and recommend corrective actionsFacilitate Cross-Departmental Collaboration: Ensure effective interaction and collaboration with various departments within Ball to support quality initiatives and continuous improvement effortsPerform Quality Engineering Activities: Engage in quality engineering tasks such as root cause analysis, implementation of corrective actions for process-related concerns, and participation in continuous improvement activities (DMAIC, 5S, Kaizen)Develop and Review Quality Assurance Policies: Assist in the creation, review, and standardization of quality assurance policies, procedures, and equipment across existing and new plants to maintain consistent quality standardsMaintain and Enhance the Quality Management System: Help establish, maintain, and continuously improve the quality management system, including conducting audits, creating audit reports, and implementing corrective and preventive actions to ensure system effectiveness. Help develop and implement BOE within the CTS quality function as well as maintain customer AQL, KPI reporting, and quality manual complianceSkillsBachelors degree in Engineering, Food Safety or other science-related discipline or equivalent combination of relevant experience and educationMinimum 3 years of experience in quality or quality-related manufacturing environmentEfficient, concise communication, relationship building and facilitation skillsWorking knowledge of Engineering principles, practices, terminology, and proceduresWorking knowledge of Quality assurance principles (Root Cause Analysis, etc.)Working knowledge of Lean Manufacturing Principles (8D, A3 Process, RCA)ASQ Six Sigma Black Belt or ASQ Quality Engineer certificationExperience in manufacturing laboratory environmentBall Operation Experience (BOE) Quality Pillar as well as other pillarsBenefitsThis role will be eligible to participate in the annual incentive compensation plan.This position is eligible to be REMOTE in the U.S., with a home base within a 50-mile radius of a major airport, due to travel (up to 50%) requirements.Company OverviewBall Corporation supplies aluminum packaging solutions for personal care, household, and beverage, as well as aerospace and other services. It was founded in 1880, and is headquartered in Broomfield, Colorado, USA, with a workforce of 10001+ employees. Its website is http://ball.com.