[Remote] Customer Support/Success Manager - Digital Events

Note: The job is a remote job and is open to candidates in USA. Morressier is a fast-growing technology company focused on advancing civilization through knowledge and collaboration. They are seeking a Customer Support/Success Manager to lead projects, ensure client satisfaction, and onboard new clients in a digital events environment.ResponsibilitiesLead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the teamServe as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer successOnboard new clients via video training callsPresent, define and execute on project scope according to partnership agreementsGet product feedback and represent clients needs and future roadmapPresent new product developments to clients and ensure consistent communicationManage post-project client debriefsDeliver outstanding customer service using the shared Intercom help desk and the online knowledge baseSkillsRelevant experience in Event Management, or Customer Support/Success in a Digital Events EnvironmentProven track record of high satisfaction rates (clients and users)Excellent Excel/database skills, comfortable with manipulating .csv files and managing data importsFocus on KPIs that drive company success and strategic and financial targetsExcellent communication skills, comfort on phone and video, ability to put clients at easeStrong organizational and planning skills with meticulous attention to detailFluent English (spoken and written)Willing to accommodate US business hoursWillingness to work on weekends (extra days will be compensated)Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageousBenefitsCompetitive salaryFlexibility for remote work from home or anywhere elseA high-performing dynamic team from around the worldAbility to take ownership, opportunities for growthHelp mold the future of science and scholarly communications!Company OverviewMorressier is your partner in early-stage and conference research, extending the value of your event long after it’s over. It was founded in 2014, and is headquartered in Berlin, Berlin, DEU, with a workforce of 51-200 employees. Its website is https://www.morressier.com.