[Remote] Customer Support, Virtual Care

Note: The job is a remote job and is open to candidates in USA. Petfolk is reimagining pet care and is seeking a Remote Veterinary Customer Support Specialist to join their Virtual Care team. In this full-time role, you will provide exceptional support to pet parents and veterinary teams through various communication channels, ensuring a seamless experience while representing the company's values. Responsibilities • Deliver excellent customer service to pet parents via phone, text, and email • Assist with appointment scheduling, basic pet care guidance, and general questions • Route medical-related questions to our licensed TeleAdvice veterinary team • Collaborate with veterinary clinics and operations teams to ensure a seamless experience • Represent Petfolk’s values with empathy and professionalism in every interaction Skills • 1+ year Veterinary customer care position experience required • Comfortable working remotely in a fast-paced, startup environment • Strong written and verbal communication skills • High-speed internet, quiet home workspace, and tech-savvy mindset • Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability • Available during 8 AM – 9 PM EST • Reside in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX • Experience with Vetspire or Gladly CRM • Proficiency in EMR systems, Slack, and Google Suite Benefits • Medical, Dental, and Vision Insurance • Generous Paid Time Off (PTO) • 401(k) with company match • Career growth opportunities with a mission-driven team Company Overview • Petfolk provides modern veterinary care through in-person and virtual services. It was founded in 2020, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 51-200 employees. Its website is Apply tot his job