[Remote] Customer Support & Training Specialist - Media Monitors

Note: The job is a remote job and is open to candidates in USA. iHeartMedia is the number one audio company in America, and they are seeking a customer-focused Client Support & Training Specialist to join their team. This role involves providing client support for a web-based media monitoring platform, conducting training sessions, and collaborating with internal teams to enhance the customer experience.ResponsibilitiesProvide front-line client support via phone and emailTroubleshoot and resolve issues related to our SaaS platformConduct live online training sessions and product walkthroughsAssist clients with platform navigation, reporting tools, and website functionalityDocument customer interactions and issue resolutions within support systemsEscalate complex technical issues to internal teams when necessaryCollaborate with product and support teams to improve the customer experienceIdentify recurring customer concerns and provide feedback to help improve products and processesSkillsExcellent verbal and written communication skillsStrong customer service and interpersonal skillsStrong organizational and multitasking abilitiesComfort working with web applications and online toolsAbility to manage multiple customer interactions while maintaining professionalism and attention to detailRespect for others and a strong belief that others should do this in returnFull proficiency and understanding of job functionOpen communication with colleagues and direct reports that encourages collaboration and team consensusStrong problem solving skillsEfficiency with independent work under minimal guidanceCommitment to process improvement for overall team effectivenessProfessional communication that stresses diplomacy, empathy and patienceExperience supporting web-based or SaaS applicationsPrior experience in customer support, help desk, training, or account support rolesExperience with CRM, help desk, or ticketing systemsFamiliarity with radio and television broadcasting, media sales, or broadcast salesKnowledge of commercial monitoring, media tracking, or advertising analyticsCompany OverviewiHeartMedia is a mass media company that provides a range of multiplatform advertising and marketing opportunities. It was founded in 1972, and is headquartered in San Antonio, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://iheartmedia.com.