[Remote] Customer Support Tech II

Note: The job is a remote job and is open to candidates in USA. Verisk is a leading data analytics and technology partner to the global insurance industry, seeking a Customer Support Tech II. In this role, you will serve as a key point of contact for customers, providing both functional and technical support, ensuring a positive and solutions-oriented experience.ResponsibilitiesServe as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket systemTroubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolutionProvide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcomeRecommend potential product or service enhancements by gathering customer feedback and analyzing recurring needsAssist with the creation and distribution of customer training tools and resourcesCollaborate with teammates and contribute to a supportive, service‑driven team cultureSkillsStrong verbal and written communication skills, with the ability to explain information clearly and professionallyExceptional listening skills and a calm, reassuring presence when handling customer concerns or conflictComfort using computers, mobile devices, and mobile applications in a support environmentCollege‑level coursework and/or equivalent professional experienceExperience in a call center or phone‑based customer service roleA customer‑first mindset with a genuine desire to help and problem‑solveBenefitsHealth InsuranceA Retirement PlanDisability benefitsA Paid Time Off programA competitive total rewards package that includes base salary determined based on role, experience, skill set, and locationCompany OverviewVerisk Analytics is a data analytics and risk assessment firm for the insurance sector. It was founded in 1971, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is https://www.verisk.com.