[Remote] Customer Support Specialist – Utility Billing (Public Sector SaaS)

Note: The job is a remote job and is open to candidates in USA. FUNDVIEW is a modern, cloud-based ERP platform focused on serving local governments. They are seeking a detail-oriented Customer Support Specialist to assist municipal clients with Utility Billing operations, ensuring accurate customer accounts and timely billing through their B2B SaaS platform.ResponsibilitiesProvide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systemsTroubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment applicationAssist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnectionsEducate users on product functionality, billing best practices, and system updates related to utility operationsCollaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requestsMaintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materialsAssist with onboarding and user training for new customers focused on Utility Billing setup and workflowsStay current on public-sector utility billing practices, compliance considerations, and customer service standardsIdentify recurring support trends and provide insights that help improve product functionality and customer experienceSkillsAssociate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor's degree preferred)1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing systemWorking knowledge of utility billing concepts such as rate structures, meter readings, usage calculations, billing cycles, adjustments, payments, and customer account managementStrong analytical, communication, and troubleshooting skillsAbility to translate technical and operational concepts into clear, user-friendly guidanceCustomer-first mindset with experience supporting external users or clientsExperience in B2B SaaS customer support rolesPublic sector or local government utility billing experienceFamiliarity with ticketing systems (e.g., Zendesk, Microsoft Dynamics 365)Exposure to software implementation support, data conversion, or end-user training related to utility systemsCompany OverviewFundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. It was founded in 2011, and is headquartered in Lubbock, Texas, USA, with a workforce of 11-50 employees. Its website is http://fastsw.com.