[Remote] Customer Support Specialist, Time Support

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance solutions. They are seeking a Customer Support Specialist for their Time Support team to assist customers with inquiries and resolve issues related to their products and services.ResponsibilitiesBecome a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleaguesTake charge of customer issues from start to finish, while working in a dynamic and fast-paced environmentRespond promptly and professionally to customer inquiries via email, chat, or video conferencingResolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolutionDocument and track customer interactions, transactions, comments, and complaints using the company's CRM systemGather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and servicesStay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customersWork well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are metDeliver exceptional service and ensure customer satisfaction by going the extra mile in every interactionSkillsBachelor's degree1-4 years of customer support experience in a SaaS businessDemonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detailTime management skills and ability to prioritizeExcellent communication skills, both written and verbal (in English)Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PSTBenefitsCompetitive salary + benefits + equityRippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected] highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.Company OverviewRippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.