[Remote] Customer Support Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. Belden Inc. is a company focused on innovation and connectivity solutions. They are currently seeking a Customer Support Specialist to support their customer base by resolving service questions and managing orders while identifying opportunities for process improvement.ResponsibilitiesSupporting customer base through the resolution of service questions and answering of customer inquiries as they ariseHolding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claimsIdentifying opportunities to improve processes and customer relationsPerforming accurate data entry of orders and customer informationUtilizing the corporate ERP System (NetSuite) as it pertains to customer service operationsSkillsAssociate's degree in business or similar fieldThree (3) or more years of customer service experiencePrior experience in a manufacturing environment is a plusERP System experienceComputer skills including word processing, spreadsheet and presentation softwareInterpersonal and communication skills, both oral and writtenWell-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standardsBachelor's degreeVendor Management Programs experienceNetSuite experienceCRM experience, Salesforce preferredBenefitsBenefits and additional incentives based on the level of the roleHybrid and remote work practices where feasibleHealth/dental/visionLong term/short term disabilityLife insuranceHSA/FSAMatching retirement plansPaid vacationParental leaveEmployee stock purchase planPaid leave for volunteer work in your communityTraining opportunitiesProfessional talent management and succession planningCorporate health well-being initiativesA work culture which includes commitment to diversity, equity, inclusion and sustainabilityCompany OverviewBelden Inc. delivers complete connection solutions that unlock untold possibilities for our customers, their customers, and the world. It was founded in 1902, and is headquartered in St Louis, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://belden.com.Company H1B SponsorshipBelden Inc. has a track record of offering H1B sponsorships, with 3 in 2026, 14 in 2025, 9 in 2024, 4 in 2023, 7 in 2022, 8 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.