[Remote] Customer Support Specialist - Loans

Note: The job is a remote job and is open to candidates in USA. DCI is a company committed to empowering community banks with technology and exceptional service. They are seeking a Customer Support Specialist to provide assistance with their Loans application, ensuring clients receive accurate and timely support while managing lending operations.ResponsibilitiesReceive, log, and respond to customer inquiries via phone, chat, and email regarding lending productsResearch and resolve customer questions, issues, and discrepancies efficientlyEducate customers to improve their understanding of DCI applications and servicesEscalate complex issues to senior support or development teams when necessaryParticipate in the customer support call center as neededPerform post-closing loan support tasks, including: Calculating accrued interest, Managing escrow payment changes, Processing variable payment changes, Performing loan general ledger (GL) balancing, Supporting participation loansEnsure accuracy and compliance in all loan-related activitiesMaintain and update customer control records with a high level of accuracyProvide input for user documentation and assist in its creationSupport on-site implementation teams, Customer Relationship Managers, and the Education DepartmentAssist with setup and plugin configuration for new servicesServe as backup support for first-level calls across applicationsSkillsExperience working in a bank, financial institution, core processor, or related environmentDirect experience with loan accounts, lending systems, or servicing processesStrong comfort working with numbers, including mathematical calculations and financial data analysisExcellent verbal communication and listening skillsProfessional, friendly demeanor when assisting customersStrong written communication skills for internal and external correspondenceProven analytical, problem-solving, and issue-resolution abilitiesEffective time management and organizational skillsProficiency with Microsoft 365 toolsAbility to quickly learn new systems and processesDependable with the ability to manage multiple priorities and meet deadlinesExperience with iCore 360 or prior experience working at a DCI bank in lending or loan operationsAssociate or Bachelor's degree, or equivalent professional experienceTechnical aptitude for supporting software products, including installation and configurationStrong interpersonal skills and ability to thrive in a team-oriented environmentBenefitsComprehensive benefitsAbundant growth opportunitiesSupportive and collaborative work environmentCompany OverviewDCI is a leading developer of Fintech, core processing, and digital banking solutions. We strive to be an advocate for community banks nationwide. It was founded in 1963, and is headquartered in Hutchinson, Kansas, USA, with a workforce of 201-500 employees. Its website is http://datacenterinc.com/.



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