[Remote] Customer Support Specialist Level 1 (L1) - US

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the healthcare technology sector, focusing on improving healthcare delivery through innovative technology solutions. The Customer Support Specialist Level 1 serves as the initial point of contact for customers needing assistance with technology solutions and services, providing technical support and ensuring customer satisfaction.ResponsibilitiesProvide first-level support for customer inquiries via phone, email, and other channelsDiagnose and resolve basic technical issues related to product functionality, installation, and usageEscalate complex or unresolved issues to higher-level support or internal teamsLog all customer interactions and troubleshooting steps accurately in the support systemAssist customers with system setup and configuration through step-by-step guidanceEducate customers on software and hardware features and best practicesCollaborate with product and engineering teams to stay informed on updates and new featuresFollow up to ensure issues are resolved and customers are satisfiedMaintain and update knowledge base content and FAQs for internal and customer useManage customer expectations and deliver solutions within agreed timelinesAdhere to policies, processes, and service level agreements to maintain service qualitySkillsAssociate degree in a related field (healthcare technology, IT, radiology) or equivalent experience1-2 years of customer support, technical support, or helpdesk experience, preferably in healthcare or technologyTechnical troubleshooting skills for software and hardware issuesStrong communication skills to explain technical concepts clearlyAbility to multitask and prioritize in a fast-paced environmentProficiency with customer support tools, ticketing systems, and Microsoft Office Suite or equivalentsEmpathy, patience, and commitment to excellent customer serviceAttention to detail and accurate documentationKnowledge of radiology imaging systems or software (PACS, DICOM)Familiarity with CRM and ticketing platformsBenefitsMedical, Dental, and Vision insurance“Use as needed” vacation policyParticipation in an employee option programCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.