[Remote] Customer Support Specialist I

Note: The job is a remote job and is open to candidates in USA. SQUIRE is a leading business management system for barbers and shop owners. The Customer Support Specialist I serves as the first point of contact for customers, providing assistance and troubleshooting to help them succeed on the SQUIRE platform. Responsibilities Respond promptly to customer inquiries through chat, email, and phone Troubleshoot and resolve common technical and account-related issues Escalate complex cases to Tier II or other departments as needed Maintain accurate and detailed records of customer interactions and resolutions Develop a strong understanding of SQUIRE’s products and services to provide effective support Deliver excellent service by ensuring a positive and professional customer experience Identify recurring issues and share feedback with the team to improve processes Contribute to maintaining and updating internal knowledge base articles Skills 1+ years of technical support experience Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems An outside-the-box thinker and problem solver, able to diagnose problems even when there isn't a manual Ability to work 40 hour work-week Excellent oral and written communication skills Understanding of Payment Processing and Payment devices Flexibility to work weekends/evenings Benefits New hire stock grant 100% employer paid medical, dental, and vision insurance for you and your dependents 401K plan with company contribution Generous PTO and Parental Leave policies Company Overview SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. It was founded in 2015, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is