[Remote] Customer Support Specialist - English (Evening/Overnight)

Note: The job is a remote job and is open to candidates in USA. Mudflap is a fast-growing marketplace serving the trucking industry, focused on supporting independent truckers with innovative payment solutions. They are seeking a Customer Support Specialist to provide exceptional support to their customers, ensuring a high-quality experience through effective communication and problem-solving skills.ResponsibilitiesStrong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathyReal-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the wayComfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the dayCustomer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtfulEmotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understandingAmbitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with MudflapTech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beatSkills2+ years of experience in a remote customer support role, ideally in fintech or tech startup environmentsProficient with support tools like Zendesk or similar ticketing systemsCustomer-first mindset with a genuine passion for delivering exceptional serviceExcellent communication skills, both verbal and writtenThrives in fast-paced environment, you're a strong multitasker with a high sense of urgency and a hands-on, team-oriented approachStrong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathyReal-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the wayComfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the dayCustomer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtfulEmotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understandingAmbitious and Growth-Oriented: You're hungry to learn, open to feedback, and excited to grow your skills and career with MudflapTech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beatBenefitsCompetitive pay and equity in a high-growth startupMultiple health benefit optionsPaid Time Off401(k) matchingOpportunities and support for major career growthAnnual Company offsite event (Mudfest!)Training runs for three weeks, and we’ll ship you the equipment you need to succeedCompany OverviewMudflap provides instant fuel discounts to thousands of owner-operators and small fleets at hundreds of independent fuel stops and chains. It was founded in 2016, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.mudflapinc.com.