[Remote] Customer Support Specialist - Consumables

Note: The job is a remote job and is open to candidates in USA. Levata is a company focused on creating seamless and impactful customer journeys. The Customer Support Specialist is responsible for providing administrative and sales support, assisting the Sales Account Executive team, and ensuring customer satisfaction through effective communication and problem-solving.ResponsibilitiesWill support the Sales Account Executive team and process all their orders, demo requests, sales, and support requests, questions, and problems via telephone and computerListen, understand and respond to customer inquiries about products, services, order status, stock availability, order shipment and the placing of an order. Send Credit Application to new customers. Provide customers and sales personnel with information regarding order statusResponsible for sending tracking information and invoices to customers as necessaryCoordinate with distribution and manufacturing partners to ensure the delivery of products on a timely basis. Reserve necessary stock holds for ordersPrepares, processes, and monitors returns and credits to ensure prompt service and customer satisfactionWork within the Sales Support team to provide support, coverage (vacation/sick days/out of office) as backup support to ensure no roadblocks to sales processing and order processing for customers and/or overflow workload to take on from the existing teamAssist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices for specific customers as neededCreate reports for customers as required by the teamAssist in special pricing submissions including Deal Registrations and Price ConcessionsEstablish and maintain excellent relationships with all Levata departmentsIntegral role in customer satisfaction. Dealing directly on customer complaints on product orders, service orders and works diligently to resolve and escalate to Supervisor when required for prompt resolutionParticipate in other duties and special projects that relate to the Sales TeamSkillsThe Customer Support Specialist is responsible for handling administrative and sales support tasksAssisting the Sales Account Executive team in customer service, processing sales orders, returns/credits and other tasks as necessaryBe a team player and be proactive in achieving team goalsVigilant attention to detailConsistently applies initiative and common sense to solve problemsBrings keen organizational skills to every aspect of their professional lifePossesses a natural ability to deal with large volumes of documents with speed and accuracyMaintaining a positive attitudeSupport the Sales Account Executive team and process all their orders, demo requests, sales, and support requests, questions, and problems via telephone and computerListen, understand and respond to customer inquiries about products, services, order status, stock availability, order shipment and the placing of an orderSend Credit Application to new customersProvide customers and sales personnel with information regarding order statusResponsible for sending tracking information and invoices to customers as necessaryCoordinate with distribution and manufacturing partners to ensure the delivery of products on a timely basisReserve necessary stock holds for ordersPrepares, processes, and monitors returns and credits to ensure prompt service and customer satisfactionWork within the Sales Support team to provide support, coverage (vacation/sick days/out of office) as backup support to ensure no roadblocks to sales processing and order processing for customers and/or overflow workload to take on from the existing teamAssist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices for specific customers as neededCreate reports for customers as required by the teamAssist in special pricing submissions including Deal Registrations and Price ConcessionsEstablish and maintain excellent relationships with all Levata departmentsIntegral role in customer satisfactionDealing directly on customer complaints on product orders, service orders and works diligently to resolve and escalate to Supervisor when required for prompt resolutionParticipate in other duties and special projects that relate to the Sales TeamExperience with office machines – phone, calculator, fax machineExcellent Computer skills & Computer literateExcellent Task and Priority SkillsListening, understanding and responding professionallyExcellent problem-solving/judgment skillsExcellent interpersonal, organizational and communication skills (both verbal and written)Professional telephone mannerCommitment to customer satisfaction, retention, and loyaltyAbility to work independently in a fast-paced, team-oriented environmentStrong multi-tasking and decision-making skills are requiredExperience utilizing a CRM systemMicrosoft Excel proficiencyCompany OverviewLevata offers management consulting, access control, and innovative tech solutions for business enhancement. It was founded in undefined, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.levata.com.