[Remote] Customer Support Specialist, Bookkeeping

Note: The job is a remote job and is open to candidates in USA. Rockstar is a mobile-first digital product studio that creates extraordinary digital products. They are seeking a Customer Support Specialist to assist small businesses in setting up their bookkeeping services and provide ongoing support, leveraging bookkeeping knowledge to enhance customer experience.ResponsibilitiesRun live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empatheticallyMaintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffsCollaborate with other company teams to improve workflows and surface product feedback based on recurring customer needsExceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented supportSkills2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping roleFamiliarity with small business bookkeeping fundamentals and basic financial conceptsStrong live communication and active listening skillsExcellent written communication skillsStrong attention to detail and ability to manage multiple tasks simultaneouslyAn ownership and growth mindsetCompany OverviewRockstar is rebuilding the infrastructure for employability by collapsing the cost of hiring. It was founded in 2023, and is headquartered in Atlanta, GA, US, with a workforce of 2-10 employees. Its website is http://www.tryrockstar.com.