[Remote] Customer Support Specialist- Bioinformatics

Note: The job is a remote job and is open to candidates in USA. Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Customer Support Specialist will act as a technical ally for Newborn Screening scientists, diagnosing and resolving issues across next-generation sequencing workflows and collaborating with cross-functional teams to advocate for customer needs.ResponsibilitiesServe as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutionsTroubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality controlTranslate complex bioinformatics concepts into clear, actionable guidance tailored to user needsCollaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer prioritiesPartner with the sales team to support software product demonstrations and technical evaluationsSkillsBachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processesStrong communication and problem-solving skills40% TravelExperience in clinical genetics laboratory (Bioinformatics for sequencing)Experience in / understanding of a Newborn Screening laboratory setup will be an advantageBackground supporting NGS analysis pipelines or clinical genomics software in a customer-facing roleFamiliarity with cloud computingMasters degree in bioinformatics, computational biologyBenefitsMedical, Dental, and Vision Insurance OptionsLife and Disability InsurancePaid Time-OffParental BenefitsCompassionate Care Leave401k with Company MatchEmployee Stock Purchase PlanCompany OverviewAccelerating science. Transforming health. Expanding human potential. This is Revvity. It was founded in 2022, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.revvity.com/.Company H1B SponsorshipRevvity has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024. Please note that this does not guarantee sponsorship for this specific role.