[Remote] Customer Support Specialist & Administrator (Job ID: PHIREG9)
Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. They are seeking a Customer Support Specialist & Administrator to manage the end-to-end customer journey, resolving inquiries through the CRM system and ensuring seamless order fulfillment.ResponsibilitiesManage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias)Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issuesTrack and monitor customers’ orders statusHandle incremental administrative projectsOrganizing data from Shopify platformSkillsCustomer service support experienceExcellent communication skills (written and verbal) with a focus on good grammarSolid familiarity with Excel or Google SheetsExperience with e-commerce platform Shopify is a plusCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.