[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Millennium Systems International is a dynamic software company based in Parsippany, NJ, dedicated to providing innovative management software for the beauty and wellness industry. They are seeking a Customer Support Specialist who will handle client inquiries, troubleshoot issues, and provide support and training via phone, email, and live chat.ResponsibilitiesThe Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questionsSupport and training are provided to clients via phone, email, and live chatWe embrace active listening skills to understand and advocate for our customer’s needsYou will document the issue in Salesforce and offering a resolution, so our clients are successfulYou will stay up to date on Meevo product knowledge and internal business processesYou must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenariosSkillsPassion for technology and helping peopleStrong verbal and written communication skillsExcellent communication skills with the ability to build quick rapportA people person. Must be able to control a conversation and be personableEnjoy working directly with customers in a fast-paced environmentLogical, analytical, and problem-solving skillsAbility to learn new software/ hardware and adapt to changes in technologyA self-starter that can work independently and as a team memberAbility to multi-taskHas great time management skills0- 5 years exp in customer service-related roleTech savvyReliable Internet Service ProviderExcellent communication skillsBachelor's degree or Associates Degree preferredSalesforce exp a plus!Beauty Industry Knowledge a plusBenefitsPaid Time Off (PTO) and Holidays3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!Ten (10) paid holidays throughout 2025Five (5) paid sick daysOne (1) personal daySubsidized Medical, Dental, and Vision plansLife Insurance and Accidental Death & Dismemberment (AD&D)Millennium Systems International fully covers the entire cost, 100% on us!Short-Term and Long-Term Disability insuranceMillennium Systems International covers the full cost of Long-Term Disability at 100%401(k) plan100% match on up to 4% of your contributionsSafe Harbor planUnlimited access to Udemy’s online coursesCompany OverviewMillennium Systems International is the leading business management software provider for the beauty and wellness industry, built on over three decades of insight, innovation, and disruption. It was founded in 1987, and is headquartered in Parsippany, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.meevo.com.