[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. They are seeking a Customer Support Specialist to provide high-quality support to enterprise clients, resolving product issues and guiding clients through features and workflows.ResponsibilitiesRespond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful mannerTroubleshoot technical issues, report and escalate bugsFollow up with clients to confirm issue resolution and satisfactionRecommend best practices and guide clients through product features and workflowsWork closely with teammates to ensure consistent support experiencesShare product feedback or recurring issues with leads or operations teamBuild and maintain strong working relationships with enterprise clientsUnderstand client goals and proactively identify ways to support their successCollaborate with Client Success and Business Development teams to ensure unified supportSkillsRespond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful mannerTroubleshoot technical issues, report and escalate bugsFollow up with clients to confirm issue resolution and satisfactionRecommend best practices and guide clients through product features and workflowsWork closely with teammates to ensure consistent support experiencesShare product feedback or recurring issues with leads or operations teamBuild and maintain strong working relationships with enterprise clientsUnderstand client goals and proactively identify ways to support their successCollaborate with Client Success and Business Development teams to ensure unified supportExperience supporting VIP clients in a fast-paced support environmentStrong written and verbal communication skillsTech-savvy and comfortable learning new software quicklyPatient, empathetic, and able to stay calm under pressureExperience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)Ability to work independently, manage competing priorities, and multitask effectivelyExperience worked in a casting office or agency preferredBA/BS degree preferredBenefitsPlus bonus and benefitsCompany OverviewTalent Systems, LLC is the leading technology solution provider for casting, auditioning and crew hiring to the entertainment industry. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://www.talentsystems.com/.