[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. LayerFi is building a new kind of accounting software and bookkeeping service tailored for small businesses. As a Bookkeeping Support Specialist, you will assist small businesses in setting up their bookkeeping service and provide ongoing support to ensure an exceptional customer experience.ResponsibilitiesRun live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.)Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empatheticallyMaintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffsCollaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needsExceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented supportSkills2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping roleFamiliarity with small business bookkeeping fundamentals and basic financial conceptsStrong live communication and active listening skillsExcellent written communication skillsStrong attention to detail and ability to manage multiple tasks simultaneouslyAn ownership and growth mindsetCompany OverviewBlockchain software It was founded in 2020, and is headquartered in , with a workforce of 2-10 employees. Its website is http://layerfi.com.