[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. QuoteIQ is a fast-growing SaaS CRM company focused on home service providers. They are seeking a personable, tech-savvy Customer Support Representative to assist new and prospective customers by hosting Zoom calls, handling inquiries, and troubleshooting issues.ResponsibilitiesHosting Zoom calls with prospective customers, walking them through our CRM platform and answering questions in real timeHandling customer inquiries via email, phone, and tech support ticketsTroubleshooting issues and guiding users through solutions clearly and confidentlyDocumenting recurring problems and collaborating with the team to improve support resourcesBeing a friendly, reliable first point of contact that leaves customers feeling taken care ofSkillsStrong communicator — written, verbal, and on video callsComfortable learning and clearly explaining software tools (CRM or SaaS experience is a big plus)A natural problem-solver who stays calm and helpful under pressurePrevious customer service experienceWeekend availability is a huge bonus but not requiredBenefitsCommission opportunities on top of your base payWeekend hours available for those who want them (additional earning potential)Company OverviewFastest growing CRM for home & field service businesses. Mobile-first platform built by contractors, for contractors. $20M valuation. It was founded in 2022, and is headquartered in Savannah, Georgia, USA, with a workforce of 11-50 employees. Its website is https://MyQuoteIQ.com.
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