[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the software and customer relationship management industry, focusing on helping businesses grow by providing tools and platforms that support customer engagement and business development. The Customer Support Specialist role is centered on assisting customers with technical and operational issues related to the organization's software, ensuring tailored solutions and maintaining case ownership throughout the support process.ResponsibilitiesResolve customer issues via chat, email, and phone using internal troubleshooting toolsManage case ownership from initial contact through resolutionDiagnose software problems using in-depth product knowledge and collaborate with product, engineering, and customer success teamsIdentify upgrade opportunities for existing customersReport, track, and monitor software bugs and issuesParticipate in ongoing training and development programsWork primarily weekday shifts with at least six weekend shifts annually; overtime and holiday shifts optionalSkillsComfortable with autonomous learning and investigative problem-solvingTechnical aptitude and familiarity with SaaS conceptsInterest in developing knowledge of APIs, HTML, and CSSExperience or strong interest in customer service and enhancing customer experienceStrong communication and writing skills, able to be clear, concise, and friendlyEffective time management and organizational skillsWillingness to learn and adapt in a fast-changing environmentBasic understanding of internet and information technology conceptsFamiliarity with online tools such as Google Suite, JIRA, and browser developer toolsBenefitsCompensation includes base salary, on-target commission (where applicable), and annual bonuses.Some roles may be eligible for equity participation and overtime pay.Company OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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