[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Invicta Software is dedicated to providing exceptional customer support, and they are seeking a Customer Support Specialist to serve as the frontline ambassador for their clients. The role involves delivering effective and empathetic support while collaborating with internal teams to enhance product quality and customer satisfaction.ResponsibilitiesRespond promptly and professionally to customer questions, issues, and requests through email, chat, and phoneDiagnose and troubleshoot software-related problems, guiding customers through solutionsDocument support cases accurately, ensuring clear communication and follow-upIdentify trends in customer feedback and escalate recurring issues to the product and development teamsAssist with onboarding new customers by providing product demonstrations and training resourcesMaintain up-to-date knowledge of Invicta Software products, features, and updatesContribute to the creation and improvement of support documentation and FAQsSkillsProven experience in customer support, preferably within the software or technology sectorStrong problem-solving skills and the ability to explain technical concepts clearlyExcellent written and verbal communication skills in EnglishFamiliarity with CRM software and support ticketing systemsAbility to manage multiple tasks and prioritize effectively in a dynamic environmentEmpathy and patience when dealing with customers of diverse backgrounds and technical expertiseHigh school diploma or equivalent requiredBachelor's degree in a related field preferredExperience with SaaS platforms or enterprise software support is advantageousBasic understanding of software development processes is a plusProficiency in Microsoft Office Suite and common communication toolsBenefitsCompetitive salary and performance-based incentives.Comprehensive health, dental, and vision insurance plans.Flexible work hours and remote work options.Professional development opportunities and access to training resources.Inclusive and supportive company culture focused on growth and collaboration.Paid time off and company holidays.Company OverviewINVICTA SOFTWARE is a leading provider of IT Service Management Solutions to small and medium size organizations worldwide. It was founded in 2014, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is https://invictasoftware.com/.



Apply To This Job