[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary point of contact for customers and resolving issues to enhance customer satisfaction.ResponsibilitiesResolve customer tickets via Live Chat, Phone, or Email promptlyProvide consultative solutions to customer questions and issuesMaintain expert-level knowledge of the product and related use casesEmpathize patiently with customers in every interactionParticipate in ticket audits and incorporate feedbackDocument and escalate customer and internal issues appropriatelyDemonstrate initiative to support customers and team independentlyTake ownership of the customer experience providedSupport customers in scheduling meetings effectivelySkills1+ years of experience in SaaS customer supportTechnical troubleshooting skills in software environmentsAbility to thrive in a fast-paced, challenging environmentSelf-starter mentality with a focus on impactCapacity to meet metrics-driven performance goalsStrong written and verbal communication skillsExcellent time management abilitiesCollaborative team player with customer-centric focusAuthorization to work legally in the United States; no immigration sponsorship availableExperience with Live Chat or Phone support is a plusBenefitsBonus programsEquity awardsBenefitsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.