[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary point of contact for customers and resolving issues to enhance customer satisfaction.
Responsibilities
ā¢ Resolve customer tickets via Live Chat, Phone, or Email promptly
ā¢ Provide consultative solutions to customer questions and issues
ā¢ Maintain expert-level knowledge of the product and related use cases
ā¢ Empathize patiently with customers in every interaction
ā¢ Participate in ticket audits and incorporate feedback
ā¢ Document and escalate customer and internal issues appropriately
ā¢ Demonstrate initiative to support customers and team independently
ā¢ Take ownership of the customer experience provided
ā¢ Support customers in scheduling meetings effectively
Skills
ā¢ 1+ years of experience in SaaS customer support
ā¢ Technical troubleshooting skills in software environments
ā¢ Ability to thrive in a fast-paced, challenging environment
ā¢ Self-starter mentality with a focus on impact
ā¢ Capacity to meet metrics-driven performance goals
ā¢ Strong written and verbal communication skills
ā¢ Excellent time management abilities
ā¢ Collaborative team player with customer-centric focus
ā¢ Authorization to work legally in the United States; no immigration sponsorship available
ā¢ Experience with Live Chat or Phone support is a plus
Benefits
ā¢ Bonus programs
ā¢ Equity awards
ā¢ Benefits
Company Overview
ā¢ RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
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Responsibilities
ā¢ Resolve customer tickets via Live Chat, Phone, or Email promptly
ā¢ Provide consultative solutions to customer questions and issues
ā¢ Maintain expert-level knowledge of the product and related use cases
ā¢ Empathize patiently with customers in every interaction
ā¢ Participate in ticket audits and incorporate feedback
ā¢ Document and escalate customer and internal issues appropriately
ā¢ Demonstrate initiative to support customers and team independently
ā¢ Take ownership of the customer experience provided
ā¢ Support customers in scheduling meetings effectively
Skills
ā¢ 1+ years of experience in SaaS customer support
ā¢ Technical troubleshooting skills in software environments
ā¢ Ability to thrive in a fast-paced, challenging environment
ā¢ Self-starter mentality with a focus on impact
ā¢ Capacity to meet metrics-driven performance goals
ā¢ Strong written and verbal communication skills
ā¢ Excellent time management abilities
ā¢ Collaborative team player with customer-centric focus
ā¢ Authorization to work legally in the United States; no immigration sponsorship available
ā¢ Experience with Live Chat or Phone support is a plus
Benefits
ā¢ Bonus programs
ā¢ Equity awards
ā¢ Benefits
Company Overview
ā¢ RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
Apply To This Job
Apply To this Job