[Remote] Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions. They are seeking a Customer Support Specialist to provide exceptional service during the second shift, serving as the primary point of contact for customers and resolving issues to enhance customer satisfaction. Responsibilities Resolve customer tickets via Live Chat, Phone, or Email promptly Provide consultative solutions to customer questions and issues Maintain expert-level knowledge of the product and related use cases Empathize patiently with customers in every interaction Participate in ticket audits and incorporate feedback Document and escalate customer and internal issues appropriately Demonstrate initiative to support customers and team independently Take ownership of the customer experience provided Support customers in scheduling meetings effectively Skills 1+ years of experience in SaaS customer support Technical troubleshooting skills in software environments Ability to thrive in a fast-paced, challenging environment Self-starter mentality with a focus on impact Capacity to meet metrics-driven performance goals Strong written and verbal communication skills Excellent time management abilities Collaborative team player with customer-centric focus Authorization to work legally in the United States; no immigration sponsorship available Experience with Live Chat or Phone support is a plus Benefits Bonus programs Equity awards Benefits Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is