[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. SchooLinks is on a mission to modernize college and career readiness. The Support Team is responsible for providing district partners with fast and accurate answers to their questions and issues while using SchooLinks. Responsibilities Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics Escalation of certain support requests to product, engineering, or solutions Log, track, and update chats and emails in our support tools (Intercom, Front) Skills Strong written and verbal communication skills Ability to manage multiple tickets simultaneously without sacrificing quality A customer-first mindset and problem-solving approach 1-2 years of experience in a customer support or client-facing role, preferably in SaaS Familiarity with support tools such as Intercom, Zendesk, or Front Benefits 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite Company Overview SchooLinks is a career readiness platform that engages students in career education and college planning and application. It was founded in 2015, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is