[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. QuoteIQ is a fast-growing SaaS CRM company that helps home service providers run smarter and grow faster. They are seeking a personable and tech-savvy Customer Support Representative to assist new and prospective customers by addressing inquiries, troubleshooting issues, and enhancing support resources. Responsibilities Hosting Zoom calls with prospective customers, walking them through our CRM platform and answering questions in real time Handling customer inquiries via email, phone, and tech support tickets Troubleshooting issues and guiding users through solutions clearly and confidently Documenting recurring problems and collaborating with the team to improve support resources Being a friendly, reliable first point of contact that leaves customers feeling taken care of Skills Strong communicator — written, verbal, and on video calls Comfortable learning and clearly explaining software tools (CRM or SaaS experience is a big plus) A natural problem-solver who stays calm and helpful under pressure Previous customer service experience Weekend availability is a huge bonus but not required Benefits Commission opportunities on top of your base pay Weekend hours available for those who want them (additional earning potential) Company Overview Fastest growing CRM for home & field service businesses. Mobile-first platform built by contractors, for contractors. $20M valuation. It was founded in 2022, and is headquartered in Savannah, Georgia, USA, with a workforce of 11-50 employees. Its website is