[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform that helps businesses grow by connecting marketing, sales, and service. As a Customer Support Specialist, you will assist customers by providing tailored solutions and resolving issues through various communication channels, while also engaging with internal teams to address complex problems.ResponsibilitiesPartner with our customers and effectively resolve issues through chat, email, and phone. We use our own tools for troubleshooting and communicating with the customerBuild your resilience, composure, and flexibility as customer needs evolve and ticket volume changesUtilize comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product, engineering, and customer success teams to solve more complex product issuesMaintain ownership of cases from initial contact through resolutionIdentify opportunities for existing customers to upgrade their toolsDiscover, report, and monitor bugs and issuesFind yourself immersed in a growth culture that includes programmatic training and ongoing, on-the-job learningWork weekday shifts. Hours depending on location. There will be at least 6 weekend shifts per year in addition to your weekday shifts. Overtime and holiday shifts are optionalSkillsDemonstrate comfort in autonomous learning, troubleshooting and taking an investigative approach to fix a problemPossess technical aptitude and familiarity with SAAS conceptsAre interested in building technical knowledge around APIs, HTML, & CSSAre acquainted with customer service and are passionate about the customer experienceMotivated by customer-facing interactionA curiosity for technical deep-diving and troubleshootingSolid communication and writing skillsTime management and organizationA desire to learn and growAn interest in, or understanding of, basic Internet and information technologyFamiliarity with Google Suite, JIRA, Chrome developer tools, and others would be nice to have, but not necessaryBenefitsEquity plan to receive restricted stock units (RSUs)Overtime payCompany OverviewHubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.hubspot.com.



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