[Remote] Customer Support Representative (Multi Channel)

Note: The job is a remote job and is open to candidates in USA. SimplyInsured is on a mission to eliminate fear in health insurance, empowering small business owners by making health insurance transparent and accessible. As a Customer Support Representative, you will guide customers through important decisions, resolve their questions, and advocate for product improvements while maintaining a high level of productivity in a fast-paced environment. Responsibilities Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a 'stressful question' into a 'seamless resolution.' Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind Propose product and process improvements directly to our leadership team Maintain high productivity in a fast-paced, high-volume environment while keeping a 'people-first' attitude Skills 1-2 years in a customer-facing role (Support, Retail, or Sales) in a remote, startup environment Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools A genuine passion for helping people and a desire to support small business owners Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday Benefits 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. Work from Anywhere: This is a 100% remote position (must be based in the U.S.). "Take what you need" vacation policy to ensure you stay refreshed. A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard. Company Overview SimplyInsured allows you to estimate your real Out-of-Pocket costs when purchasing health insurance. It was founded in 2012, and is headquartered in Richmond, California, USA, with a workforce of 51-200 employees. Its website is