[Remote] Customer Support Representative (Multi Channel)

Note: The job is a remote job and is open to candidates in USA. SimplyInsured is on a mission to eliminate fear in health insurance, specifically helping small business owners navigate insurance options. The Customer Support Representative will assist customers through various communication channels, ensuring their inquiries are addressed effectively.ResponsibilitiesAssist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance optionsWork with existing customers to answer and resolve basic administrative and billing questionsEnsure that customer inquiries are responded to quickly and thoroughlyContribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insuranceUse multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactionsPropose process and product solutions to improve our customer experienceSkills1-2 years of experience in customer service or sales roleHighly productive with good multitasking skillsPassion for helping people - especially when it comes to their healthAble to work in a high-volume contact center environmentFamiliarity working with support ticketing and/or support CRM software toolsFantastic oral and written communication skillsStrong desire to help small businesses and their employees navigate health insurance questionsBenefitsTake what you need time off plan100% Medical, Dental, and Vision Insurance coverage options for employee and dependentsFully RemoteA values-based culture that invests in employee successCompany OverviewSimplyInsured allows you to estimate your real Out-of-Pocket costs when purchasing health insurance. It was founded in 2012, and is headquartered in Richmond, California, USA, with a workforce of 51-200 employees. Its website is http://www.simplyinsured.com.



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