[Remote] Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Note: The job is a remote job and is open to candidates in USA. Aureon is a company offering remote job opportunities, and they are seeking a Customer Support Representative to provide professional telephone, email, and chat support to customers. The role involves resolving customer inquiries, maintaining accurate records in ticketing systems, and supporting coworkers while ensuring adherence to company policies.ResponsibilitiesTelephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing systemE-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing systemSkill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assignedCommunication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and managementSupport coworkers – provide procedural advice and assistance to other representativesHelp maintain and ensure positive working relationships with support clientsProvide all support functions within the guidelines of the contact center and client policies and proceduresMaintain departmental productivity standards while exhibiting accuracy in applicable ticketing systemSkillsHigh school or equivalentExcellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous mannerExcellent written and oral communication skills, including strong listening skillsIntermediate to advanced computer skills with emphasis on Internet knowledgeAptitude for providing superior customer careMust exhibit dependability, adaptability and flexibilityBasic math skillsCreative thinking and reasoning abilityExperience in sales, marketing, or promotionsBenefitsOpportunities for professional growth, development, and advancement within the organization100% remote working employment modelComprehensive training on hardware and software applications for qualified applicantsKnowledge and experience relating to basic computer applicationsCompetitive compensation and full benefits package for full-time employeesHealth, Dental, Vision, and Life Insurance Plans, 401K, and PTOCompany OverviewAureon offers a comprehensive suite of support services, with a focus on Technology, HR and Contact Center services. It was founded in 1989, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is http://aureon.com.