[Remote] Customer Support Representative | A-Players

Note: The job is a remote job and is open to candidates in USA. RallyBoard is a fast-growing business in the influencer marketing and creator economy space, and they are seeking a Customer Support Representative to join their team. The role involves managing creator communication, conducting content review and quality assurance, and ensuring creator retention and operational coordination.ResponsibilitiesYou're the daily point of contact for creators across email, DMs, and SlackYou respond within one business dayYou manage compensation reviews, deliverable follow-ups, sparked content opportunitiesYou're the person creators reach out to when something breaksYou review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram)You provide constructive feedbackYou maintain consistent turnaround (~27 hours per cycle)You ensure every submission is reviewed and approved by end of business dayYou spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move firstYou flag expansion opportunities to leadershipYou're the reason creators stay and creators come backYou work across Billing, Fulfillment, Product, CommunicationsYou resolve blockers and keep campaigns movingYou ensure nothing slips between handoffsYou identify where the system breaksYou flag them with clear recommendationsYou own the operational friction that mattersSkillsYou've done client-facing work before: Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and QA. What matters is that you can point to clients, campaigns, and problems you solvedYou have a standard and care about quality. You notice when things slip and you're not okay with 'good enough.'You think like an owner. When something breaks, you don't wait to be told — you fix it or flag it. When a creator goes quiet, you notice. When a process isn't working, you move. You hold multiple accounts, multiple timelines, and multiple stakeholders in your head without dropping thingsYou write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have themYou use AI tools as part of how you work — Claude, ChatGPT, Gemini — for drafting, research, reporting, and automation. Not as a novelty. As leverageYou've worked in influencer marketing, performance marketing, or the creator economyYou've managed creators or worked in content moderation / QAYou understand why campaigns fail and what prevents creator churnBenefitsRemote status: Fully RemoteYou're hired by us, paid by us, and supported by usWe invest in training, mentorship, and long-term growthBefore placement, you'll complete a 2-week training program focused on real startup tasks and AI fluencyYou'll have weekly feedback from a Team LeadA-Players Startup Training ProgramGain access to A-Players' internal knowledge base, practical playbooks, and direct feedback throughout the processCompany OverviewRallyBoard provides peer learning and insights for professional communities and associations. It was founded in 2024, and is headquartered in Dover, Delaware, USA, with a workforce of 2-10 employees. Its website is http://rallyboard.com.