[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. They are seeking a customer-obsessed problem solver to support clients and their employees through various education assistance programs, ensuring clear and empathetic support throughout the process. Responsibilities Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates Analyze borrower needs to determine next steps, required documentation, or program-specific guidance Collaborate with other CSRs to resolve complex or escalated cases Surface workflow gaps or borrower friction points to the product and operations teams Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools Skills Strong communication skills Attention to detail Ability to operate within structured, high-impact processes Process-driven and organized Ability to communicate clearly, professionally, and with empathy Strong work ethic and reliable follow-through High empathy for borrowers navigating financial stress Quick learner who can master new program rules with guidance Dependable team player who follows processes and asks questions when needed Benefits Medical Dental 401(k) match Short- and long-term disability Life insurance Company Overview PeopleJoy develops financial wellness benefits platform to provide equity-based education assistance benefits. It was founded in 2016, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 11-50 employees. Its website is