[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. AI Acquisition is a global category leader in AI service provider enablement, and they are seeking a Customer Support Representative to join their global support team. The role involves delivering fast, high-quality, and empathetic support to clients through managing live chat interactions, resolving queries, and collaborating with internal teams to enhance support systems.ResponsibilitiesManage live chat and support channels, ensuring fast and accurate responsesResolve client queries efficiently while maintaining a high standard of communicationEscalate complex issues to the appropriate teams when neededMaintain professionalism and empathy in all client interactionsIdentify and troubleshoot client issues across platform usage, onboarding, and workflowsHandle support tickets and follow through until resolutionFlag recurring issues or bugs to internal teamsFollow and utilize internal documentation and SOPs effectivelyContribute to improving FAQs and knowledge base contentDocument new solutions and recurring fixes to support team scalabilityMaintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)Support internal teams with insights on client feedback and common pain pointsEnsure adherence to SLAs (response time, resolution time, quality standards)Skills2–4 years of experience in Customer Support, Customer Service, or similar client-facing rolesExperience handling live chat or ticket-based support environmentsStrong written communication and problem-solving skillsAbility to manage multiple conversations/tasks simultaneouslyHigh attention to detail and accountabilityComfortable working in a fast-paced, remote environmentFamiliarity with support tools (Intercom, Zendesk, Freshdesk, etc.)Experience in SaaS, PaaS, AI, or tech environmentsExposure to CRM tools and customer workflowsExperience working with global teams across time zonesBasic understanding of AI tools or automation workflowsBenefitsRemote-first environment with global exposureCompetitive compensationHigh-growth, high-impact role within a scaling companyOpportunity to grow within Customer Success and OperationsCompany OverviewThe Growth Partner is a Business Consulting and Services company. It was founded in 2022, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://www.thegrowthpartner.io.