[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Dario is on a mission to make better health easy and is looking for passionate individuals to join their team. The Customer Support Representative will respond to customer inquiries and maintain records while ensuring compliance with regulatory policies.ResponsibilitiesResponds to member concerns, questions, and technical needs via multichannel communication, following regulatory policies and proceduresInforms members about Dario products and services, upselling when appropriateMaintain records in compliance with regulatory polices and proceduresProvide stellar customer service to members in a kind and patient fashionOther duties as assignedSkillsNative English speakerExcellent telephone etiquette skillsDemonstrated effective organizational, time management, and communication skillsAbility to learn, analyze, understand, and convey complex informationProficient with technology, web-based applications, mobile applications, etcPrior Customer Service/Support experienceBilingual in English/Spanish a plusExperience with Salesforce or other CRM's a plusCompany OverviewDarioHealth Corp. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.dariohealth.com.