[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Anagram is a leading insurance billing platform for eye care providers, dedicated to simplifying insurance processes. The Customer Support Representative will provide exceptional service, guiding customers through the platform and ensuring a smooth user experience.ResponsibilitiesProvide timely, accurate, and empathetic support to customers via chat and emailUnderstand and identify customer needs, guiding them through specific features and functionalitiesMaintain and update internal knowledge bases and customer recordsShare updates about new features, improvements, or processes with customersCollaborate cross-functionally with other teams to ensure a smooth customer experienceSkills1–3+ years of experience in a customer service or support roleA team player with a positive, 'can-do' attitudeStrong communication and active listening skillsExcellent problem-solving abilitiesComfortable managing multiple tasks in a fast-paced environmentPatient and empathetic when handling challenging casesQuick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google WorkspacePassion for healthcare and improving the patient/provider experiencePrevious experience at a SaaS company or within a fast-growing startupKnowledge of Medical Insurance TerminologyBenefitsIndustry-leading compensation, including salary and equity ownershipFull Medical & Dental InsuranceUnlimited PTO401kRemote first companyFast-paced startup environmentCompany OverviewAnagram is a unified revenue cycle management SaaS for eye care providers It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://anagram.care.