[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Driven Brands Inc. is a leading provider of auto glass services through its brand Auto Glass Now. They are seeking a Customer Support Representative to deliver exceptional customer service, manage appointments, and support sales in a remote environment.ResponsibilitiesTo make every customer excited to use Auto Glass NowCreate estimates, price quotes, and invoices for all customer’s glass needsAnswer phones and return customer callsProvide excellent customer serviceAttention to detailEnsure accuracy when booking all appointmentsInput documentation on all calls and follow-up with callers as neededConfirm all customer information is correct before bookingBe professional and have a positive attitudeSkillsMust have a sales background for the experienced payMust have a positive attitude and customer serviceMust have basic computer skillsMust have strong communication skillsHome InternetMust have open availability including Holidays and weekends (OT pay for holidays)Comfortable working a fast-paced environmentBilingual (Spanish) proficiency is a plus!Prior phone or call center experience is a plus!BenefitsFull-time & part-time schedules are availableCompetitive base pay ratesPAID TIME OFF for full-time employeesHealth, Vision, & Dental Insurance401(k) company match for all employeesSAME DAY PAY available through myFlexPaySupplemental pay types may include commissions or bonus incentives, depending on the roleDriven Brands offers a variety of health and wellness benefits including paid time off and holiday payGet early access to 50% of your earned wages at any time through our myFlexPay programCompany OverviewDriven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. It was founded in 2006, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is http://www.drivenbrands.com/.