[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Worthy.com is a company dedicated to remaking the world of pre-owned luxury jewelry, focusing on quality, sustainability, and expert valuation. They are seeking a Customer Support Representative who will handle high-volume inbound calls, communicate effectively with clients, and work cross-functionally to ensure a seamless client experience.ResponsibilitiesHandle high-volume inbound calls from prospective and existing clientsQuickly, clearly, and professionally communicate with clients on a regular basis to understand their questions, providing accurate and timely information and solutions in responseWork cross-functionally between teams to support a seamless client experience from start to finishWork in tandem with our Sales and Operations Team to ensure all item updates are appropriately communicated and all follow-through is takenPrioritize your time according to the impact of the issue on the client's account and effectively provide solutions to issues or concerns in a timely mannerIdentify new and better ways of solving problems that improve our product, our processes, and our Seller experienceSkills1-2 years of professional experience in a customer service or customer experience roleHigh School Diploma or equivalentCustomer service mindset focusing on client success while operating in a fast-paced, fluid operating environmentSensitive to issues of urgency and be able to take ownership in escalating customer concerns as neededProven front-office experience handling high incoming call and email volumeAvailability for the following shifts: 9:30 am - 6 pm ETFamiliarity with MS Office/Google Apps Suites and CRM platforms (i.e, Salesforce, Hubspot)Spanish-speaker is a plusBenefitsA supportive, inclusive atmosphere in an organization that values your contributionsOpportunities for personal and professional growth through work experience and mentorshipAn attractive and equitable compensation package, including salary and stock optionsA generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much moreCompany OverviewWorthy.com is the leading website for jewelry owners to sell their diamonds, fine jewelry, and luxury watches. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.worthy.com.