[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is a company that specializes in staffing solutions, and they are seeking a Customer Support Representative for the medical device industry. The role involves assisting customers with technical issues related to medical devices, primarily through phone support, and documenting interactions accurately in the CRM.ResponsibilitiesAssist customers primarily by phone, sometimes via chat, regarding medical device productTroubleshoot technical issues related to the productDocument each interaction into the CRM accuratelySkills1 year+ of customer service experience, preferably in a technical support roleMust have dependable internet servicePatience, empathy, and communication are keyAssociates or Bachelor's degree preferredExperience with electronic documentation systems, HIPAA environments, and troubleshooting support is idealFluently bilingual (English/Spanish) is a plusBenefitsComputer equipment will be providedCompany OverviewQualStaff Resources is a staffing and recruiting company providing employment solutions. It was founded in 1998, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is http://qualstaffresources.com.