[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Roofr is a customer-focused company that creates innovative CRM solutions for businesses. They are seeking a Customer Support Representative to provide high-quality assistance and resolve inquiries, ensuring customer satisfaction and loyalty while working cross-functionally with various teams. Responsibilities Deliver high-quality customer support primarily via phone, while also supporting customers through email and chat as responsibilities evolve Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements Track and update support tickets and activities in our CRM Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey Bring innovation and creativity to the role with a balanced focus on both quality and efficiency Skills 1 - 3 years of customer support experience Excellent communication and creative problem solving skills Experience interacting with a high daily volume of customers by phone, email, and chat Experience in a fast-paced startup environment is a big plus Experience with Zendesk is a plus Benefits 1st week of employment is mandatory PTO! 1 Friday off per month (we call those our laundry days!) Company wide paid shutdown for the week between Christmas and New Years Flexible time off 80% employer paid benefits RRSP/401k match Generous Parental Leave policy We host an annual company retreat with great team building activities Ample learning and development opportunities to continue growing your career Home office setup stipend Internet and phone allowance Remote first culture Weekly Friday paydays! Company Overview Roofr is a roofing software platform that offers measurement reports, digital proposals, invoicing, and payment services. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is