[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Commutatus is a forward-thinking global organization recognized for its inclusive culture and commitment to employee growth. They are seeking a remote Customer Support Representative to provide exceptional customer service and support through inbound and outbound communications, helping to resolve routine problems and enhance customer experiences.ResponsibilitiesProvide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smileSkills6+ months of customer service experienceOpen availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testing; A work computer will be provided depending on the position offeredHigh Speed internet (no wireless/hotspots or satellite) and a smartphoneMust reside in the United States and have a valid U.S. address for residenceBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Commutatus Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewCommutatus offers web design and web development, Mobile app development services. It was founded in 2017, and is headquartered in Chennai, Tamil Nadu, IND, with a workforce of 11-50 employees. Its website is http://www.commutatus.com.



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