[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. As a Customer Support Representative, you will be responsible for ensuring client satisfaction by communicating effectively, troubleshooting issues, and educating clients on best practices to utilize the app.ResponsibilitiesBeing the main point of contact for our customers through various communication channels to ensure their success and satisfactionDelivering fast service while maintaining a high performance levelEducating the clients on the best practices in Connecteam according to their business needsProviding live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etcSkillsAt least 1 year of experience in a customer support role or client facing environment (provided support in writing)Superb written and verbal communication skillsService-oriented personality with a can-do attitude and strong problem-solving skillsTech-savvy with a Startup mentality that includes working in a dynamic and fast paced environmentA team player that enjoys getting and providing feedback, sharing ideas, and constantly improving togetherPositive attitude, empathy, and high energy!Independency and time management skillsAbility to work remotely from Mon-Fri - mustBenefitsMedical coverage.Insurance plan.Paid time off for vacation, sick days.Company OverviewConnecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://connecteam.com.



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