[Remote] Customer Support Rep – Military Spouses (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Support Rep – Military Spouses to provide customer service support remotely. The role involves handling inbound and outbound calls, resolving customer inquiries, and promoting company products and services while ensuring a superior customer experience.ResponsibilitiesProvide inbound and outbound customer support using a call flow guideIdentify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needsOrder processing and monitoringTrack, document, and retrieve information in databasesOffer additional products and/or services with every interactionDeliver expert customer experiences…with a smileSkillsBe a Military SpouseMust be at least 24 years of age1+ year of customer service experienceOpen availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testing; A work computer will be provided after hireHigh Speed internet (no wireless/hotspots or satellite) and a smartphoneMust reside in the United States and have a valid U.S. address for residence6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)BenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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