[Remote] Customer Support Rep

Note: The job is a remote job and is open to candidates in USA. AllStates Consulting Services is looking for a Customer Support Rep to assist customers with their insurance claims. The role involves taking initial reports, checking claim statuses, and providing information about insurance products while maintaining strong communication with customers.ResponsibilitiesAssists customers with their insurance claims by taking the initial report of a claim for auto and homeChecking the status of a claimAnswering questions about the claim processResolving any issues or concernsMatch the policyholder with a claims adjuster, who will determine the fault and the amount of settlementProvide information about the insurance products and servicesAssists with customer policy changesCommunicates with customers via phone, email, text or chatExpected to have good communication, problem-solving, and customer service skills, as well as knowledge of the insurance industry and regulationsSkillsAbility to work during the operating hours of 5:30 a.m. to 12 a.m. PST, which may (most likely will) include evenings and/or weekendsGood communication, problem-solving, and customer service skillsKnowledge of the insurance industry and regulationsHigh School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features2 years of customer service experience in a fast-paced settingCapability to train and perform the job in a remote setting as requiredOutstanding interpersonal and strong computer navigation abilitiesAbility to handle several tasks simultaneouslyInsurance experience a plusIf working in a remote setting, capability to meet our work from home requirements (private workspace, hardwired into modem, ethernet is provided but only 3 feet long, worker will need to make arrangements if workspace is not near modem)Bilingual a plusShows respect for differences through excellent communication skills with people from an array of backgroundsLives in our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)BenefitsHealth insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planCompany OverviewAllStates Consulting Services offers technical staffing solutions and IT professional services. It was founded in 1945, and is headquartered in Plano, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.allstatesconsulting.net/.