[Remote] Customer Support - Remote

Note: The job is a remote job and is open to candidates in USA. Ironwood is a company dedicated to helping small businesses across the United States grow and remain competitive. They are seeking a Customer Support representative who will provide enthusiastic customer service and handle escalated issues while maintaining excellent client relations.ResponsibilitiesProvide enthusiastic customer service for inbound/outbound phone and email supportBe compassionate and dedicated in handling escalated issuesWork closely and professionally with other departments for the best resolutionMust be versatile in managing multiple software programs while conversing with all levels of internal and external customersMaintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communicationsDeliver strong and proactive follow-up to customersAdhere to defined procedures, standards, and performance expectationsSkillsHigh School Diploma requiredClear and effective communication skills (in person, phone, email, etc.)Ability to communicate across all levels with internal and external customersExcellent documentation skillsKeen comprehension skills – ability to clearly understand and state the issues customers presentGood composition skills – ability to compose a grammatically correct, concise, and accurate written responseExcellent attention to detailAbility to listen, empathize, and understand customer concernsStrong interpersonal skillsDemonstrable conflict resolutions and negotiating skillsAbility to determine customer needs and provide appropriate solutionsTake ownership of issues and strive for one-call resolutionAbility to make quick and accurate judgments and decisionsStrong time management skillsAction oriented and self-disciplinedOrganized and detail-orientedProficient with Microsoft Office programsExcellent data entry and documentation skillsAbility to quickly learn and understand new programs and technologyQuickly develop a strong knowledge of payments productsAbility to work in a fast-paced, technology-driven environmentBachelor's degree preferred; equivalent work experience consideredTwo years of customer service experience preferredKnowledge of payments industry a plusBilingual English/Spanish a plusCompany OverviewIronwood is a diverse, national credit card and payments processing company specializing in partnerships with financial institutions. It was founded in 2015, and is headquartered in Oxford, MS, US, with a workforce of 11-50 employees. Its website is https://www.teamironwood.com.