[Remote] Customer Support / Operations Representative 1

Note: The job is a remote job and is open to candidates in USA. Entegra is a company focused on providing convenience solutions, and they are seeking a Customer Support / Operations Representative. This remote role involves handling inbound customer calls and emails, ensuring customer satisfaction, and maintaining professionalism while addressing client concerns.ResponsibilitiesAnswer incoming customer calls regarding billing issues, product problems, service questions, and general client concernsDe-escalate situations involving dissatisfied customers, offering calm assistance and supportResponsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every callerUpdate customer information in the customer service database during and after each callImpact the company’s bottom line by problem-solving and turning frustrated clients into repeat customersReview of surveillance video as requested for loss preventionPrepare and submit reports for customer refunds or third-party vendorsEnsure adherence to policies for attendance, departmental metrics, and established proceduresSkillsHigh School diploma or equivalentOne or more years of related customer service experience, preferably in a distribution centerDemonstrated skill as an effective leader, communicator, and collaboratorAdvanced ability to work with Microsoft applicationsA sense of urgency and problem-solving skills, as well as high levels of customer serviceExperience with a CRM systemBenefitsMedical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementCompany OverviewEntegra is a business performance and procurement services company with bold initiatives, creative solutions and a driven advisory team ready to partner with hospitality-driven businesses to propel them forward and achieve more than ever. It was founded in 1999, and is headquartered in Gaithersburg, Maryland, USA, with a workforce of 51-200 employees. Its website is https://entegraps.fr/.