[Remote] Customer Support Manager

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is hiring for a fully remote Customer Support Manager to join their mission-driven team. The role involves connecting with individuals interested in benefit programs, conducting virtual consultations, and providing client-focused support throughout the enrollment process.ResponsibilitiesConnect with individuals who have expressed interest in learning about benefit programsSchedule and conduct virtual consultations with clients via ZoomGuide clients through available benefit options and assist with enrollmentMaintain accurate digital records and manage follow-up communicationsDeliver professional, client-focused support throughout the processParticipate in mentorship sessions, development programs, and team trainingBuild strong client relationships that support long-term trust and serviceSkillsStrong communication and interpersonal skillsOrganized, self-motivated, and comfortable working independentlyConfident speaking on video and comfortable using digital toolsPassion for helping others and contributing to service-focused workMust be legally authorized to work in the United StatesReliable internet connectionWindows-based laptop or desktop computer with a functioning webcamCustomer service or consultative experience is helpful but not requiredBenefitsFully remote role with flexible schedulingWarm leads provided — no cold calling or prospectingWeekly pay via direct depositFull training and licensing supportMonthly and quarterly performance bonusesEquity opportunities for qualifying team membersClear leadership pathways for high-performing team membersSupportive, people-first team cultureCompany OverviewAO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division. It was founded in 1951, and is headquartered in Redmond, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.altig.com.