Remote Customer Support: Inbound Phone Calls
ModSquad is seeking experienced and passionate Customer Service Representatives to join our fully remote team. We’re looking for individuals who enjoy handling complex inquiries related to property taxes. For this opportunity, you’ll respond to customer questions about tax assessments, appeals, and arbitrations via phone and email, helping them navigate the process of lowering their property tax rates. You’ll work closely with your team to research accurate information, identify appropriate solutions, and ensure every customer receives clear, detailed, and effective support. Key Responsibilities Answer phone calls and emails in a timely and professional manner. Actively listen to ensure customers feel heard and understood. Provide accurate and timely resolutions. Escalate issues when necessary. Stay up to date on task and policy updates to maintain accuracy. Meet and maintain individual performance metrics. Skills & Qualifications Friendly, helpful, and upbeat communication style. Strong problem-solving and critical thinking skills. Ability to multitask and stay organized in a fast-paced environment. Prior property tax experience is a plus. Excellent command of grammar and written communication.