[Remote] Customer Support Freelancer

Note: The job is a remote job and is open to candidates in USA. FireGroup Technology is a company that builds world-class SaaS products impacting e-commerce globally. They are seeking a Customer Support Freelancer to handle customer inquiries, troubleshoot issues, and gather feedback to enhance their services.ResponsibilitiesHandle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meetingObtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)Contact customers to receive positive feedback and convert into online reviews and testimonialsDirect requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is providedSkillsStudent at 1st-3rd year from any college/universityAn enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environmentEager to learn about technology productsInterpersonal, listening skillsStrong English written/verbal communication skillsData collection and orderingStress toleranceAble to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidaysBenefitsHave opportunity to work with overseas clients, mostly US, Canada and European countries.Join the dynamic, young and friendly projects team who will happily assist you.Attend products/troubleshooting training before working with clients directly.Practice and improve soft skill, communication skill, and a chance to be full-time FireGroup employee in the future.Performance-based review salary every year.Company OverviewFireGroup specializes in providing a comprehensive portfolio of category-leading SaaS products for the global e-Commerce market. It was founded in 2016, and is headquartered in Ho Chi Minh City, NA - Vietnam, VNM, with a workforce of 201-500 employees. Its website is https://firegroup.io.